Privacy Policy

Welcome to the Privacy Policy of Mod Pizza, accessible at pizzasmod.rest. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzasmod.rest, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you consent to the data practices described in this Privacy Policy.

1. Who We Are

Mod Pizza operates as a food service business in the United States. We provide online ordering, in-store dining, delivery coordination, and customer support through our digital platforms and physical locations.

For any privacy-related questions or concerns, please contact us at the email listed above.

2. Information We Collect

We collect several types of information from and about users of our Services, including information that identifies you as an individual ("Personal Information") and information about your browsing behavior, preferences, and device.

2.1 Personal Information You Provide Directly

When you register an account, place an order, subscribe to our newsletter, participate in promotions, contact our support team, or otherwise interact with our website, you may voluntarily provide us with:

• Identity Data: Full name, username, or similar identifiers
• Contact Data: Email address, telephone number, billing address, and delivery address
• Financial Data: Payment card details, billing information (processed securely through third-party payment processors)
• Order Data: Dietary preferences, food order history, customization requests, and special instructions
• Account Credentials: Password or authentication information for your account
• Communications: Any messages, feedback, reviews, or correspondence you send to us
• Promotional Data: Preferences for receiving marketing communications and promotions

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar technologies, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths through our website
• Location Data: General geographic location inferred from your IP address (not precise GPS location unless you explicitly grant permission)
• Log Files: Server logs that record access times, error reports, and referral data
• Cookie and Tracking Data: Identifiers set by our cookies and those of authorized third-party partners (see Section 7 for full cookie details)
• Transaction Data: Details about payments made to and from you, including amounts and order timestamps

2.3 Information From Third Parties

We may receive information about you from third-party sources, which we combine with the information we collect directly:

• Social Media Platforms: If you log in using a social media account (e.g., Facebook, Google), we receive basic profile information as authorized by your privacy settings on that platform
• Analytics Providers: Aggregated demographic and behavioral data from analytics partners
• Delivery Partners: Delivery status updates and location data related to your order from third-party delivery service providers
• Marketing Partners: Contact lists and interest data from advertising and marketing service providers where you have given consent
• Payment Processors: Transaction confirmation and fraud prevention signals

3. How We Use Your Information

We use the information we collect for various legitimate business purposes. We will only use your personal data when the law allows us to do so. Under applicable United States law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), we process your personal information on the following lawful bases:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup
• To manage your account registration, login, and profile settings
• To process payments and send order confirmations, receipts, and updates
• To communicate with you about your orders, account activity, or customer service inquiries
• To provide technical support and respond to your requests or complaints
• To operate and maintain the functionality and security of our website and digital platforms

3.2 Business Analytics and Service Improvement

• To analyze how users interact with our website in order to improve usability, content, and features
• To understand ordering trends, popular menu items, and customer preferences to improve our menu and services
• To perform internal research, data analysis, and reporting
• To diagnose technical problems and optimize site performance
• To conduct surveys and gather customer feedback

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and discount information about Mod Pizza (where you have opted in or where permitted by law)
• To personalize your experience on our website and display content and advertisements relevant to your interests
• To run loyalty programs, contests, and sweepstakes where you have opted to participate
• To retarget you with relevant advertisements on third-party platforms based on your browsing and purchasing behavior

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations
• To respond to lawful requests from law enforcement, courts, or government agencies
• To enforce our Terms of Service and other agreements
• To protect the rights, property, or safety of Mod Pizza, our customers, or others
• To detect, investigate, and prevent fraudulent transactions, security incidents, and other harmful activity

4. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes without your explicit consent, as required under the California Consumer Privacy Act (CCPA/CPRA). However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed. Categories of service providers include:

• Payment Processors: To securely handle credit card transactions and payment verification
• Delivery Partners: Third-party delivery platforms and couriers who fulfill your food delivery orders
• Cloud Hosting Providers: Server and infrastructure providers that host our website and databases
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics Providers: Tools such as Google Analytics that help us understand website traffic and user behavior
• Marketing and Advertising Platforms: Partners that assist with targeted advertising campaigns
• Customer Support Tools: Software platforms used to manage customer communications and support tickets
• Security Providers: Fraud detection and cybersecurity services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we are legally required or permitted to do so, including:

• In response to a valid subpoena, court order, or legal process
• To comply with applicable federal or state laws and regulations
• To protect the rights, safety, or property of Mod Pizza, our customers, employees, or the public
• To investigate or prevent suspected illegal activity or policy violations

4.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, and other business purposes.

4.5 With Your Consent

We may share your information with other third parties with your explicit consent or at your direction. You have the right to withdraw this consent at any time by contacting us at [email protected].

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption
• Secure Payment Processing: We do not store full credit card numbers on our servers. All payment data is processed through PCI-DSS compliant payment processors
• Access Controls: Personal data is accessible only to authorized employees and contractors who need it to perform their job functions, and they are bound by confidentiality obligations
• Firewalls and Intrusion Detection: We use network-level security tools including firewalls, intrusion detection systems, and monitoring tools to protect against unauthorized access
• Data Minimization: We collect only the personal data necessary for the stated purposes and retain it only as long as required
• Regular Security Audits: We conduct periodic reviews and assessments of our data security practices and systems
• Incident Response: We have procedures in place to detect, report, and respond to personal data breaches in accordance with applicable law

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights for all users of our Services, regardless of location. Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws, you may have the following rights:

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold about you. Upon a verifiable request, we will provide you with a copy of the personal data we hold about you, free of charge, within 45 days (extendable by an additional 45 days when reasonably necessary, with notice).

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature and purposes of the data processing. You may also update much of your personal information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as when data is needed to complete a transaction, comply with legal obligations, detect security incidents, or exercise other legal rights).

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information with third parties for cross-context behavioral advertising. If we engage in such activities, you may exercise this right by contacting us directly. We will honor Global Privacy Control (GPC) signals where technically feasible.

6.5 Right to Data Portability

You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, you may have the right to limit our use of sensitive personal information (such as precise geolocation, health data, or financial account details) to uses that are necessary to provide the requested services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, provide a lower quality of service, or make threats against you for exercising your rights under applicable privacy law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: pizzasmod.rest

We may need to verify your identity before processing your request. We will confirm receipt of your request within 10 business days and respond within 45 days. You may designate an authorized agent to make a request on your behalf; we will require written proof of authorization.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and other tracking technologies to enhance your experience on our website, analyze site traffic, and deliver relevant advertising. Cookies are small data files placed on your device that help us recognize you and remember your preferences.

7.1 Types of Cookies We Use

7.2 Managing Cookie Preferences

You can control and manage cookies in several ways. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality and features available to you on our website. You can also opt out of interest-based advertising through the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA) at optout.aboutads.info.

For full details on the cookies we use and how to manage them, please refer to our Cookie Policy, available at pizzasmod.rest.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, and accounting requirements

After the applicable retention period expires, we will securely delete, destroy, or anonymize your personal information so that it can no longer be associated with you.

9. Children's Privacy

Mod Pizza's website and services are intended for use by individuals who are at least 18 years of age. We do not knowingly solicit or collect personal information from anyone under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and related federal regulations governing the collection of personal information from children.

10. International Data Transfers

Mod Pizza is based in the United States, and by using our Services, your information may be processed and stored in the United States or in other countries where our service providers operate. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

The data protection and privacy laws in the United States may differ from those in your country of residence and may not offer the same level of protection. By using our Services and providing us with your information, you consent to the transfer of your data to the United States and to the processing of your data in the United States in accordance with this Privacy Policy.

Where we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection. We rely on applicable data transfer mechanisms and may enter into standard contractual clauses or data processing agreements with service providers to protect your data during international transfers.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services that are not owned or controlled by Mod Pizza. This Privacy Policy does not apply to any third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites or services you visit.

The inclusion of a link on our website does not constitute our endorsement of the linked site, its content, or its privacy practices.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no uniform standard for how companies should respond to DNT signals, and our website does not currently respond to DNT browser signals. However, we do provide you with options to manage your cookie preferences and opt out of certain types of tracking (see Section 7).

We do, however, honor Global Privacy Control (GPC) signals from California residents as required by the CPRA, treating them as an opt-out of the sale or sharing of personal information.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you are entitled to specific rights and protections under the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA). In addition to the rights described in Section 6, California residents have the following rights:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting or selling it, and the categories of third parties with whom we share it
• Right to Delete: You may request deletion of your personal information subject to certain exceptions
• Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information to third parties
• Right to Non-Discrimination: We cannot penalize you for exercising your CCPA rights
• Right to Correct: Under the CPRA, you have the right to correct inaccurate personal information
• Right to Limit Sensitive Data Use: Under the CPRA, you may limit our use of sensitive personal information

To exercise your California privacy rights, contact us at:

• Email: [email protected]
• Website: pizzasmod.rest

We will respond to verifiable consumer requests within 45 days. We may extend the response period by an additional 45 days when reasonably necessary, with prior notice.

14. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable privacy laws, we encourage you to contact us first so we can try to resolve the issue directly. Please contact our privacy team at:

• Email: [email protected]
• Website: pizzasmod.rest

We take all privacy complaints seriously and will investigate and respond to your concerns in a timely manner. If you are not satisfied with our response, or if you believe we are not processing your personal data in compliance with applicable law, you have the right to file a complaint with the appropriate regulatory authority:

14.1 Federal Regulatory Authority

Complaints regarding unfair or deceptive practices related to data privacy may be filed with the Federal Trade Commission (FTC), which enforces the FTC Act:

• FTC Online Complaint Portal: www.ftc.gov/complaint
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California State Authority

California residents may file privacy complaints with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

• CPPA Website: cppa.ca.gov
• California Attorney General: oag.ca.gov

14.3 Other State Privacy Regulators

Residents of other states that have enacted comprehensive privacy legislation (such as Virginia, Colorado, Connecticut, Texas, or other states) may file complaints with their respective state attorney general offices or designated privacy authorities.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting a prominent notice on our website
• Sending you an email notification (if we have your email address on file and the changes are material)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

When contacting us about your privacy rights or making a data subject request, please include your full name, email address associated with your account (if applicable), and a clear description of your request or concern so we can process your inquiry efficiently and verify your identity.